This is absolutely astounding. Unbelievable. http://mashable.com/2014/07/14/comcast-customer-service-ryan/
I will be canceling at some point in the next 6 months, I think I'll do the same thing, never give a reason.
Makes me feel sorry for the Comcast rep. You know he has quotas to meet as far as keeping a certain percentage of people from dropping service.
I suspect you will get a different response than the one taped. This went viral and has to be a black eye for Comcast
This is true. But there is a lil more to this. The dude had an agenda and wasn't about to be one upped. One thing we didn't hear is the convo before the gentlemen took the phone. Who knows maybe the wife wasn't nice
I'v had many problems with comcast, including canceling my internet/cable and getting the $75 cancellation fee but they then didn't cancel my internet and continued to charge me for the last six months. I didn't catch it until after it had piled up for six months and they were not helpful at all about removing the charges, instead I got the run around from person to person for months. So something like this does not surprise me at all, I don't know anyone thats happy with comcast customer service especially when canceling.
Fuck Comcast. So glad I am on Direct TV, unfortunately I still am forced to pay them for my internet (no other service in area). But at least that works 99% of the time and I can call a local rep to get discounts every 6 mo.
I've never had a problem with comcast personally. Service has been great compared to qwest/century link, set up went smooth, etc. I dunno. I feel like it's just the popular thing to hate them, but then people switch and hate that company in 6 months. Meh.
We all hate comcast. I have centurylinkqwestuswest for now. But, soon our wonderful Google Overlords will save us!
Basically every cable company sucks. When I lived in Seattle, I didn't like Comcast, but it wasn't so bad. I moved to upstate NY and had to get Time Warner. That made me wish for Comcast. You couldn't do anything online (ordering wise), the channel selection sucked and the service was poor. Now I'm in San Diego and forced to get Cox (Time Warner and ATT are in SD, but I can't get it in my place). You can order online, but it takes over a week for it to get active (whereas calling is instant). My cable bill, before cutting off TV, was well over $200/month. And just the other month I took a call from a rep who when I told him I didn't have time to talk because it was the middle of the work day, told me "you obviously have time to talk because you answered the phone and we've been talking for a minute already". Fuck that guy and fuck Cox. I'm on internet only and starting in April my data usage shot up from about 150GB/month to over my allotted 350/month, without doing anything different (well, until world cup, but that I expected). Luckily other than an email, they don't do anything if you go over your 'cap', but who knows of that'll be the case in the future. Oh, and apparently last year the same thing happened to people (sudden spike in data) and it ended up being an issue on Cox's side. I really really really wish I lived somewhere with Fibre. I'm sure there would be issues, but it can't be as bad as the cable companies.
Comcast has been ok for me except it just costs too much. Now, with netflix, hulu and Amazon prime, I just don't need cable anymore except for sports. But internet without cable with comcast is just about the same price. So I'll be moving soon, and when I do I'll switch my internet method and ditch cable. I think, not having my blazers will suck.
Somewhat related. This would be huge for cord cutters (and anyone not on direct TV I guess). I'm a casual NFL fan, so I wouldn't pay for this, but I'm sure there will be plenty of people who will. http://appleinsider.com/articles/14...-season-with-no-satellite-subscription-needed I think its $199 for Mac (guessing just a website) + iPhone/iPad. and slightly higher for a console (XBox, PS4, maybe Apple TV/FireTV/AndroidTV).
You guys haven't heard the trick with Comcast? When you cancel tell them you're moving to sandy Oregon, (where they don't provide service) and it's no hassle. Also always ask for customer loyalty associates. Anyone else is a liar and treats you like shit.
I have sd cable and blast internet from them for $52/month before $8 or so a month in fees for a total of $60/month. Just pit Comcast against frontier, they almost always cave in. Frontier are assholes in comparison imo.
Amazing that guy has a job, of any kind, anywhere. Especially a job that involves speaking and/or thinking on your feet.
