Chrysler Investigated For 'Slow Execution Of Recall Campaigns'

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  1. truebluefan

    truebluefan Administrator Staff Member Administrator

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    The National Highway Traffic Safety Administration has launched an investigation of Chrysler's handling of two recent recalls of the Ram pickup truck. According to an agency bulletin (PDF), Chrysler is accused of "low execution of recall campaigns, coupled with poor communications with the agency over potential recall remedy part problems".

    The investigation focuses on Chrysler's handling of two recalls involving 971,721 vehicles, including the 2006-2008 Ram 1500, the 2003-2012 Ram 2500, and the 2003-2012 Ram 3500. The trucks were recalled because of a problem with the left tie rod ball stud, which could fracture and cause a loss of steering control.

    The recalls were initiated in July 2011, but NHTSA subsequently expressed concern about the complexity of Chrysler's proposed fix, which involved replacing the trucks' tie rod assembly with an identical part. NHTSA seemed especially worried that independent shops might not have the information or tools needed to carry out the repair properly.

    Read more http://www.thecarconnection.com/new...call-campaigns-poor-communications-with-nhtsa
     

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