ICloud Question

Discussion in 'Blazers OT Forum' started by OneLifeToLive, Dec 22, 2014.

  1. OneLifeToLive

    OneLifeToLive Well-Known Member

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    I'm looking to sell my old Iphone 5. Today I brought it into the Apple Store to have the screen fixed. When I did that, they told me that my account had to be deactivated in Icloud for this phone. So I logged in and did that. I picked it up and now I'm trying to erase all my content from my phone so that I can sell it. However it wants me to log in using my Apple ID. When I log in using my Apple ID, It gives me an error that says

    verification failed there was an error connecting to icloud

    Anyone have any ideas on how to resolve this?

    Thanks
     
  2. EL PRESIDENTE

    EL PRESIDENTE Username Retired in Honor of Lanny.

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    Hard Reset the phone.
     
  3. OneLifeToLive

    OneLifeToLive Well-Known Member

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    Is that turning the phone off. And then Holding the home and power button down for 10 secs? If that is the case, I did that and didn't work.
     
  4. EL PRESIDENTE

    EL PRESIDENTE Username Retired in Honor of Lanny.

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  5. OneLifeToLive

    OneLifeToLive Well-Known Member

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    That's exactly what I'm doing. I select erase all content from phone and then it asks me for my apple id log in. When I put it in. It gives me that error. I even tried doing it through itunes, it then again wants me to go into iCloud and turn off find my iPhone. When I do that, I again get the same error.
     
  6. OneLifeToLive

    OneLifeToLive Well-Known Member

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    Thinking it has to do with what they had me do today or its due to the phone being off of cell network.
     
  7. EL PRESIDENTE

    EL PRESIDENTE Username Retired in Honor of Lanny.

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    can you still log into Icloud.com ok?
     
  8. EL PRESIDENTE

    EL PRESIDENTE Username Retired in Honor of Lanny.

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    I hope you have a sync'd backup on your computer of everything that was in Icloud.....

    http://support.apple.com/kb/PH2613

     
  9. OneLifeToLive

    OneLifeToLive Well-Known Member

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    I log into icloud.com just fine using my apple id and password. The issue is with the phone itself.
     
  10. OneLifeToLive

    OneLifeToLive Well-Known Member

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    So I go into settings into icloud, scroll to bottom, select sign out and the delete account, it then asks me for my apple id and passworld which leads to same error.
     
  11. EL PRESIDENTE

    EL PRESIDENTE Username Retired in Honor of Lanny.

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    You don't delete the account.

    Hard reset. Then it should be factory fresh.

    When your phone resets you set it up as a new phone.

    I don't know why you're trying to sign into iCloud
     
  12. OneLifeToLive

    OneLifeToLive Well-Known Member

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    To do the reset that's what it wants.
     
  13. EL PRESIDENTE

    EL PRESIDENTE Username Retired in Honor of Lanny.

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    Turn off "find my iPhone" first
     
  14. EL PRESIDENTE

    EL PRESIDENTE Username Retired in Honor of Lanny.

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    https://discussions.apple.com/thread/6542960

    Try this. Older solution from last year. Just google the error message that's what I usually do



    http://alliosnews.com/2013/09/20513/It is being widely reported that some users are experiencing errors with iCloud after upgrading to iOS 7. The issue has to do with the iCloud Terms & Conditions which were changed with the new version of iOS. After upgrading, users are prompted to accept the new iCloud Terms & Conditions but when they attempt to do so they get a “Unable to connect to server” error. This then disables iCloud on their device.

    iCloud site from an iPhone
    If you have experienced this error here is how to get around the error.

    On your iPhone or iPad go to http://www.icloud.com. There you will see the options to setup iCloud on your device, Install Find My iPhone and Install Find My Friends.
    Tap the Install Find My Friends – even if you already have it installed. This will then take you to the App Store where you can either install Find My Friends or open it if you already have it installed.
    You will be prompted for your iCloud password. Enter it then you will see a dialog box saying that the iCloud Terms & Conditions have changed and you need to accept them. Tap on View to view the iCloud Terms & Conditions then tap Agree at the bottom of the page.
    This should solve the problem for you and iCloud will immediately begin working on all of your devices once again.
     
  15. Denny Crane

    Denny Crane It's not even loaded! Staff Member Administrator

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    It's probably asking you to log into iCloud to verify it's OK to erase the phone. It's pretty drastic, and you don't want anyone who picks up the phone to be able to do it.

    Logging out of iCloud on the iPhone doesn't hurt your iCloud information. You'll be able to login on a new iPhone, your computer, on the WWW in the browser, etc., still.
     
  16. OneLifeToLive

    OneLifeToLive Well-Known Member

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    You da man Pres and you Denny with your input.Thanks for taking the time on this.

    Issue resolved
     
  17. MARIS61

    MARIS61 Real American

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    If it's on the cloud the NSA has every byte of it.

    Maybe if you ask them nicely? :dunno:
     
  18. SlyPokerDog

    SlyPokerDog Woof! Staff Member Administrator

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    You've got some cloud stuck in your phone. Just run it through the dishwasher and that should take care of it.
     
  19. OneLifeToLive

    OneLifeToLive Well-Known Member

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    LOL
     
  20. KingSpeed

    KingSpeed Veteran

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    Sell it to the Apple Store. They'll take care of it. I got $260 for mine.
     

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