Verizon to fire employees who save customers money

[Anima]

Effective this past month, all CSRs [customer-service reps} were versed on the usage of blocks. A new policy has gone into effect regarding how to handle Escalated Calls regarding data charges. Now, a representative can be reprimanded and even terminated for proactively offering to block any of the following:

Web Access Blocks
Data Blocks
Premium SMS blocking
Application download blocking
Vcast Music or Vcast Video download blocks

Essentially, we are to upsell customers on the $9.99 25mb/month or $29.99 unlimited packages for customers. Customers are not to be credited for charges unless they ask for the credit. And in cases such as data or premium SMS, where the occurrences may have gone months without the consumer noticing, only an initial credit can be issued.

http://consumerist.com/2010/06/is-verizon-wireless-making-it-harder-to-avoid-charges.html

 

[Rhal]

Another reason why I can't wait for my Contract to be up in 2 months so I can leave Verizon. Well that and the fact that EVERYDAY I get a "call was lost" message while on the phone.