Challenges to Growth
• Supply chain staffing and infrastructure is not keeping pace with the demands of growth.
Increased staffing is needed in our stores to adequately serve our customers. Improved
business technology is needed to provide more analytical capacity.
• State law forbids the agency to advertise or engage in product promotion through discounting.
• The state’s two-year appropriation cycle slows the ability to respond quickly to a wide range of
business challenges – to open new stores and relocate existing stores, for example. The
uncertainty of the appropriations process significantly diminishes the agency’s ability to plan
and perform strategically.
• The Distribution, Purchasing, and Retail Divisions must realign themselves to work more
effectively as a seamless supply chain organization that is focused on serving the public
responsibly and efficiently.