Surround sound issues with Comcast?

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BlazerCaravan said:
Proactively saying you're working on it, and fixing the issue in less than two months might have gone a long way to preventing the impression that CSNNW was ignoring or unaware of the issue. But thank you for at least publicly discussing it now, even if you're in firefighting mode. My sympathies to you, the actual person who has to come on the forum and represent such a slovenly provider. It's not your fault, and I understand that.
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Excellent post. I always feel for the tech support guys as I've been one most of my life. Companies constantly forcing you to lie and redirect when you know there is an issue and no solution at the present. It's sweep it under the rug or find a new job, makes you feel like shit because you really want to help the other person.
 
Well whoever that was that posted, I hope was legit and gets this handled for you guys.
 
Blah blah. They don't give a crap about the customer.
 
OneLifeToLive said:
Are ya a Shareholder with Comcast Denny?
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No, I am not a shareholder.

I just happened to be watching C-SPAN and he was on. People want to claim they are monopolistic and unmotivated. I don't see how after the merger anyone's choices will be less than prior. They're not idiots who want unhappy customers. The C-SPAN show addressed many of the things people talk about...
 
CSNNW said:
Thank you to everyone who sent constructive emails to us about this issue. There are a lot of moving parts in a Blazer broadcast including the truck, the Moda Center studio, CSN Master Control and then local headends for any cable provider that carries the channel.

This issue was here, went away and now seems to be back. Please know we ARE working to fix this not just ignoring it like some have said/implied. Please keep us posted as the more data we have (zip codes/games it happens/cable provider/etc) helps our techs isolate the issue.
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This posted originated from a comcast IP. FWIW.
 
Awesome video showing how Comcast really cares about customer service.

[video]
 
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ichapod said:
Put together a video of what I hear (it goes in and out) and messing with levels. Also provided a 2nd part of it eventually sounding just fine.



Seems to be the left and right surround, it's weird.
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PapaG said:
What a wonderful first post! Thanks, Denny. You could have just posted this under your own account.

FWIW, I had no issues with screeching on the audio.
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You can't hear a hiss and a screech while you're talking.
 
"Fuck Comcast comin straight from the p town, a young wigga got it bad in my sound."
 
We are on KGW tonight......I have a feeling you will NOT have audio problems tonight. Let us know.
 
Is hcp still behind the scenes? I heard his coke problem caused the glitch, since blow blew out the nobs
 
I personally talked to the sound guy for the Blazer TV broadcasts and told him about the audio problems. He mixes the sound in a small recording studio, really amazing looking. He was disappointed/a little pissed to hear that his audio feed is having problems. The guy is a total professional and I'm sure he will look into it.
 
HCP grabbed my butt in the dark video truck. I can see why they sit him in an entirely different room then the rest of the guys sit.
 
magnifier661 said:
The Zohan would be proud
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hEF38D767
 
SlyPokerDog said:
HCP grabbed my butt in the dark video truck. I can see why they sit him in an entirely different room then the rest of the guys sit.
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They let him in the truck after he fetches them sandwiches.
 
I'm assuming no one has had any issues with this since the game a few weeks ago? Please reply if you have, but we believe the issue was corrected.
 
The annoying sound was gone on Sunday. I heard it was due to a bad audio card at Comcast in New Jersey.
 
BoBoBREWSKI said:
I heard it was due to a bad audio card at Comcast in New Jersey.
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This is also what I overheard. Unfortunate that all that hard work goes into providing a quality product and something like this is what was causing the problem.
 
CSNNW said:
I'm assuming no one has had any issues with this since the game a few weeks ago? Please reply if you have, but we believe the issue was corrected.
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Good job, now about the black outs to league pass and dish network....
 
The sound is better, but whomever is doing the replays needs to STEP HIS GAME UP!
 
Let us all bow our heads and pray to the multitude of deities that the evil Comcast overlord will be vanquished when "The Google" (see video below for refrence) comes to P-town and provides us with incomprehensible interwebs speeds and better TV service.

[video=youtube;21OwTUEiGGM]
 
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