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It was announced yesterday by Wendy's CEO Kirk Tanner that the restaurant would invest in AI menu boards and test out Dynamic Pricing, that would adjust prices up and down based on market conditions, seasons, and supply and demand. It was taken to mean surge pricing, which means only raising prices based on supply and demand, which is commonly used with airlines, hotels, and ride shares.
But, after being reported in the media there was swift backlash by consumers and competitors, with Burger King attacking Wendy's with a tweet saying they won't charge customers more and offering a whopper deal. Customers across social media were angry saying they would not take part in Wendy's price changes.
Wendy's said they would not be implementing surge prices, but seemed to stop short of saying they would not implement Dynamic Pricing at some point, only saying that future changes would be 'designed to benefit customers and restaurant crew.' They did they say their new digital AI menu boards could be used to change prices during the day, focusing on the point they could offer discounts and deals during slow times of the day.
Would you guys and gals pay more based on Dynamic Pricing if fast food restaurants implemented this, perhaps with the caveat there would deals at slower points of the day?
But, after being reported in the media there was swift backlash by consumers and competitors, with Burger King attacking Wendy's with a tweet saying they won't charge customers more and offering a whopper deal. Customers across social media were angry saying they would not take part in Wendy's price changes.
Wendy's said they would not be implementing surge prices, but seemed to stop short of saying they would not implement Dynamic Pricing at some point, only saying that future changes would be 'designed to benefit customers and restaurant crew.' They did they say their new digital AI menu boards could be used to change prices during the day, focusing on the point they could offer discounts and deals during slow times of the day.
Would you guys and gals pay more based on Dynamic Pricing if fast food restaurants implemented this, perhaps with the caveat there would deals at slower points of the day?