Yahoo Mail Fail: Three Day Outage Ends, Issues Persist

[truebluefan]

Yahoo (NASDAQ:YHOO) CEO Marissa Mayer tweeted yesterday that Yahoo Mail had been "restored" and its service outage was over, but customers were still complaining on Twitter about log-in issues on Thursday. Yahoo Mail has been down in an outage that lasted over three days, and is struggling to begin delivering users' messages again.

Many customers claim that their that attempts to log in to Yahoo Mail were thwarted by notifications – that the service was undergoing “maintenance.”

Yahoo sent an email late on Wednesday to tell users it had restored POP access to the service, and stated that 70 percent of messages sent during the outage were not yet delivered. Yahoo said undelivered mail should arrive in users' inboxes sometime Thursday afternoon, but it was still working to deliver other affected emails -- sent between Nov. 25 and Dec. 9 -- to users.

Read more http://www.ibtimes.com/yahoo-mail-fail-three-day-outage-ends-issues-persist-yhoo-1507582

 

[truebluefan]

Yahoo Mail Outage is "Complex," Still Not Fully Restored

For some unlucky users, Yahoo's email service has been down for nearly a week. The problem first began at 10:27 PM PT last Monday, and since that time, Yahoo's team of engineers have been working feverishly to fully restore service. Things are taking longer than expected because the issue is "much more complex than it seemed at first," Yahoo chief Marissa Mayer stated in a apologetic blog post.

According to Mayer, the problem was traced back to a specific hardware outage in one of Yahoo's storage systems serving 1 percent of its users. At the time, Yahoo expected to have things fully operational by 1:30 PM PT on Tuesday, less than 24 hours after the outage first began.

"However, the problem was a particularly rare one, and the resolution for the affected accounts was nuanced since different users were impacted in different ways," Mayer explained. "Some of the affected users were unable to access their accounts, instead seeing an outdated 'scheduled maintenance' page which was a confusing and incorrect message (this has since been corrected and updated). Further, messages sent to those accounts during this time were not delivered, but held in a queue."

Read more http://hothardware.com/News/Yahoo-Mail-Outage-is-Complex-Still-Not-Fully-Restored/