Farmers announced in July that it would close its 386-employee call center in Tigard and another 180-employee center in Pleasanton, Calif., and consolidate them in a new “ServicePoint Center” in Hillsboro by mid-year 2008.
It will be Farmers’ third ServicePoint Center in the country.
“Farmers Insurance is making several investments – investments in our employees, facilities, technologies and products, and ServicePoint is one of those things,” said Jim Ignozzitto, the company’s state executive director for Oregon. “It just turned out that the building in Tigard wasn’t suitable for what we were looking for for this new center. It was as simple as that.”
Ignozzitto said the company did search the entire area for a new facility, including Tigard, but the facility in Hillsboro turned out to be the best fit.
“Our search really wasn’t about Tigard, or Hillsboro or anything along those lines,” Ignozzitto said. “We looked at pretty much every location in our core operating territory throughout the country. But we’ve been in Oregon since 1932 and in this building for nearly 40 years, and what we did decide on ultimately, was that we wanted to stay in Oregon, and we wanted to stay in the Portland metro area.”
Ignozzitto said no jobs will be lost in the transition. In fact, the company plans to increase the number of employees, he said.