OT Portland Restaurant Ends Tipping, Adds Service Charge, Raises Wages/Bennies

[Natebishop3]

Yep. The pandemic made it worse, imo. People don't know how to treat other people anymore.

They didn't know how to treat people before the pandemic.

I worked at Home Depot for a couple months between jobs because I needed a paycheck, and people are just total assholes to people in the service industry. For no reason at all. Just because they can. I worked with a lot of really nice older guys who are retired and just wanted something to get out of the house, and there's just no reason for people to be jerks to these guys.

Also, people think anyone who works at Home Depot should be an expert on DIY or experts on everything in the store and that's just not how it works. Most of the people who work there are siloed in their department and don't know shit about the other departments.

 

[Hoopguru]

When tipping I have always based it off the service I received. Bad service, bad tip. Now to just tack on a 22% service charge no matter what. We don't eat out often, and will even less if this becomes the norm. Just raise your prices if you want and pay your help more, but this is a joke.

Ive always looked at tips a couple ways, if the server was decent and was cordial, regardless if I liked the meal, I tip the server. If both were exceptional I tip the server. If the food was so so and the service was outstanding I tipped generously.

 

[UncleCliffy'sDaddy]

They didn't know how to treat people before the pandemic.

I worked at Home Depot for a couple months between jobs because I needed a paycheck, and people are just total assholes to people in the service industry. For no reason at all. Just because they can. I worked with a lot of really nice older guys who are retired and just wanted something to get out of the house, and there's just no reason for people to be jerks to these guys.

Also, people think anyone who works at Home Depot should be an expert on DIY or experts on everything in the store and that's just not how it works. Most of the people who work there are siloed in their department and don't know shit about the other departments.

We finally agree on something! I recently took a job at a hardware store, and while people have been okay in general, it’s amazing what they expect out of an old retired guy making minimum wage (and….my personal experience…..we are FAR more knowledgeable and helpful than Home Depot in general). Customers think that by taking a photo with their nifty little phone camera or describing what they need with words like “thingy”, “doohickey”, “widget”, etc, they have given us everything we needed. I know a little bit about a lot but not a whole lot about any one thing (except for the work I performed for 35 years). Yet people expect us to be expert electricians, plumbers, carpenters, etc, etc, etc. And when we can’t solve their problems, or answer their questions completely, too many of them act like asshole children. All because they don’t want to pay to hire an actual electrician, plumber or carpenter. I took the job for more than a few reasons, but a part of it was for the “social” aspect after the pandemic shutdowns, etc. I enjoy helping people find what they need and providing advice when I can. And as my boss pointed out, my interaction with them might be the only bright spot in their day. I just wish those very same people would stop to consider that that might be a two way street some days…..

 

[SlyPokerDog]

San Miguel De Allende area. My wife wants a beach town so we have to hash that out some. We both like Puerto Escondido but the heat is oppressive there. In the Yucatan I would consider Akumal or Chelem. Sayulita on the west coast could get some consideration also

I've heard a lot of nice things about Chelem and Progreso.

 

[Hoopguru]

I asked my granddaughter who's home on college break from Baylor how she liked Waco and her reply surprised me, she said people are much nicer there compared with Seattle.

 

[Natebishop3]

We finally agree on something! I recently took a job at a hardware store, and while people have been okay in general, it’s amazing what they expect out of an old retired guy making minimum wage (and….my personal experience…..we are FAR more knowledgeable and helpful than Home Depot in general). Customers think that by taking a photo with their nifty little phone camera or describing what they need with words like “thingy”, “doohickey”, “widget”, etc, they have given us everything we needed. I know a little bit about a lot but not a whole lot about any one thing (except for the work I performed for 35 years). Yet people expect us to be expert electricians, plumbers, carpenters, etc, etc, etc. And when we can’t solve their problems, or answer their questions completely, too many of them act like asshole children. All because they don’t want to pay to hire an actual electrician, plumber or carpenter. I took the job for more than a few reasons, but a part of it was for the “social” aspect after the pandemic shutdowns, etc. I enjoy helping people find what they need and providing advice when I can. And as my boss pointed out, my interaction with them might be the only bright spot in their day. I just wish those very same people would stop to consider that that might be a two way street some days…..

I had one older guy who was especially nasty. I was walking back from a break and he was standing there looking at stove hoods. I stopped and asked him if he needed help with anything. He didn't respond. I waited a few moments and then said, "well if you need any help please let me know" and walked away.

A few minutes later I'm standing at my post and the dude walks up and just reams me because I should have waited however long it took him to respond. Just lit me up. I apologized and still helped the asshole. He was a real prickly old cantankerous bastard.

But on the flip side, I think the massive shortage of workers have empowered some people to be real assholes to customers. I was shopping at Fred Meyers a month or so ago with my wife and daughter. There was a very long line to use the You-Scan so I was pushing the stroller around trying to keep the kid occupied while my wife waited in line. I noticed that she had moved up and into one of the open stations so I walked back over. I walked into the area with all the scanners and this young employee stopped me and very rudely said "didn't you see the line?" To which I replied, "no but I saw my wife standing over there using one of the scanners." She didn't apologize, she just said "oh." I couldn't even imagine talking to a customer like that. I'm not the kind of person who complains to a manager, and frankly I don't think it would have mattered at all because they're desperate for people, but it really chapped my ass because here I was reamed by some old fuck and still helped him just a few years ago before COVID, and this chick was a real bitch for no reason at all. She could have said "excuse me but there's a line over there. Can you please wait to use the machines" or something to that effect.

 

[Chris Craig]

I always generally tip at least 20%

What I don't get is if they are all making $25 an hour there why a 22% service fee too? Just raise the menu prices a little to compensate, don't insult the customers by throwing it in their faces that it's us that's paying them $25 an hour.

 

[Chris Craig]

I don't mind tipping, but I hate how it seems to be spreading outside of what was once the norm of tipping your server.

Why the hell is there a tip request when I pick up takeout? I feel pressured to put something.

I hear you

I went to Subway and when you pay with your card it automatically comes up how much would you like to tip? And I always tip because it's there in my face and I don't want to be an asshole. I used to work at Subway back in the day and we had a tip jar and we worked our asses off to get tips. If we got them we were lucky. We didn't ask upfront for them. Kids working there these days are probably pulling in a good piece of pie every shift with that on there. We'd have to split the tips 3 or four ways and be lucky to walk out with a little money from the shift.

 

[THE HCP]

ever worked in an industry where tips were involved. That would be pretty stressful.

 

[bigbailes]

I've worked for over a decade in the local news biz and still get people calling to complain and bitch/moan. My day job is as a teacher, guess what the parents do when their kids act up, most of them blame the teacher. After spending years working customer service at a movie theater and hotels, I always try to carry over the experiences and trainings of the past and be a good employee but some people push it really far. I have ZERO problem tipping 20% if the food and service was average, a little less or more of a tip depending on how the meal went. I agree though, putting the tip line on there when I'm driving to pick it up, or adding an addition tip line on to a bill that already has the 18-22% on it seems like a dick move. And don't get me started on the places that are now putting a 'charity donation' line on the bills.

 

[Natebishop3]

I hear you

I went to Subway and when you pay with your card it automatically comes up how much would you like to tip? And I always tip because it's there in my face and I don't want to be an asshole. I used to work at Subway back in the day and we had a tip jar and we worked our asses off to get tips. If we got them we were lucky. We didn't ask upfront for them. Kids working there these days are probably pulling in a good piece of pie every shift with that on there. We'd have to split the tips 3 or four ways and be lucky to walk out with a little money from the shift.

It's the same guilt trip you get when you're going to pay at the supermarket and it pops up with "do you want to donate a dollar to blah blah blah"

 

[SlyPokerCat]

I've worked for over a decade in the local news biz and still get people calling to complain and bitch/moan. My day job is as a teacher, guess what the parents do when their kids act up, most of them blame the teacher. After spending years working customer service at a movie theater and hotels, I always try to carry over the experiences and trainings of the past and be a good employee but some people push it really far. I have ZERO problem tipping 20% if the food and service was average, a little less or more of a tip depending on how the meal went. I agree though, putting the tip line on there when I'm driving to pick it up, or adding an addition tip line on to a bill that already has the 18-22% on it seems like a dick move. And don't get me started on the places that are now putting a 'charity donation' line on the bills.

I hate that every place has a "do you want to round up your total to donate to such and such."

I always say no and probably look like a dick. But, I don't care. I donate to places that have meaning to my life experiences. Organizations I feel actually use the money for good.

 

[donkiez]

I hate that every place has a "do you want to round up your total to donate to such and such."

I always say no and probably look like a dick. But, I don't care. I donate to places that have meaning to my life experiences. Organizations I feel actually use the money for good.

This one annoys me also. Multimillion dollar organization tries to guilt me into their preferred charity so they look good. Yea, screw that it's a no every time also.

 

[donkiez]

Also everyone realizes that there is no need to ever sign a receipt right? It's only for the opportunity to add a tip.

 

[SlyPokerCat]

Also everyone realizes that there is no need to ever sign a receipt right? It's only for the opportunity to add a tip.

I had a buddy once who didn't sign his receipt. Someone ended up signing it for him and putting a $500 tip there.

 

[ABM]

Speaking of restaurants, this just showed up on my news feed. Anyone heard of, or eaten at, Chotto Matte?

https://www.wkrn.com/special-report...ant-in-gulch-to-put-nashville-on-world-stage/

 

[Lanny]

I tip 20% for the average restaurant and 25% for the really nice ones. We add extra to our tip if the service was outstanding or the server did extra meaning substitutions or things not expected of the server.

 

[Lanny]

You have to deal with entitled customers everywhere. Yes, they are the worst. But, I know people that have college degrees that get professional jobs and also have people yelling at them calling them pieces of shit and what not for 40k/year. A part time server can make 40k/year at the right restaurant. Shit. I was at the doctors yesterday and the amount of Karen's yelling at receptionists and medical assistants was eye opening. People are assholes everywhere.

Aha, you've met some of my relatives.

 

[Chris Craig]

I hate that every place has a "do you want to round up your total to donate to such and such."

I always say no and probably look like a dick. But, I don't care. I donate to places that have meaning to my life experiences. Organizations I feel actually use the money for good.

I say yes sometimes to that. But yeah

 

[Hoopguru]

I hate that every place has a "do you want to round up your total to donate to such and such."

I always say no and probably look like a dick. But, I don't care. I donate to places that have meaning to my life experiences. Organizations I feel actually use the money for good.

Do you contribute to politicians?

 

[SlyPokerCat]

Do you contribute to politicians?

No. I contribute to organizations for certain disabilities for children.

 

[ABM]

No. I contribute to organizations for certain disabilities for children.

You should really consider this

http://www.theoddcatsanctuary.com/

 

[Strenuus]

You know what is worse? Is when youre door dashing and have to pick up a huge order and then drive 35 minutes to lake Oswego.... All the gas, all the time... $0 tip.

And you have to MANUALLY enter in a $0 tip. I get if it's an option at subway (though the guilt trip is annoying af) but if someone is driving, using their really expensive gas and ever limiting time (thanks society for never giving a shit about humans), and gets your food there safely and at least as warm as they can given that you wanted to order from a restaurant 35 MINUTES AWAY, fucking tip something or very politely go fuck yourself for sending a human being across town.

Is it my choice to do this? Yes. But don't be a fucking dick and care about another human being doing something for you, you fucking twatstick.

 

[Lanny]

You know what is worse? Is when youre door dashing and have to pick up a huge order and then drive 35 minutes to lake Oswego.... All the gas, all the time... $0 tip.

And you have to MANUALLY enter in a $0 tip. I get if it's an option at subway (though the guilt trip is annoying af) but if someone is driving, using their really expensive gas and ever limiting time (thanks society for never giving a shit about humans), and gets your food there safely and at least as warm as they can given that you wanted to order from a restaurant 35 MINUTES AWAY, fucking tip something or very politely go fuck yourself for sending a human being across town.

Is it my choice to do this? Yes. But don't be a fucking dick and care about another human being doing something for you, you fucking twatstick.

Don't sugar coat it.

 

[donkiez]

You know what is worse? Is when youre door dashing and have to pick up a huge order and then drive 35 minutes to lake Oswego.... All the gas, all the time... $0 tip.

And you have to MANUALLY enter in a $0 tip. I get if it's an option at subway (though the guilt trip is annoying af) but if someone is driving, using their really expensive gas and ever limiting time (thanks society for never giving a shit about humans), and gets your food there safely and at least as warm as they can given that you wanted to order from a restaurant 35 MINUTES AWAY, fucking tip something or very politely go fuck yourself for sending a human being across town.

Is it my choice to do this? Yes. But don't be a fucking dick and care about another human being doing something for you, you fucking twatstick.

Don't you get to see the compensation, including tip, for the order before you accept it as a doordash driver?

 

[Orion Bailey]

Ive always tipped but never been a fan of this concept. Not fair to let a patron determine the end wage of a waitstaff or cook. Id much rather have tips be included in the costs of the meal.
pay these people fair living wages and stop forcing them to not know their end pay from week to week. How hard is it to create an efficient budget if you never know your end income ahead of time?
Has always seemed like a ridiculous concept to me.

 

[Orion Bailey]

Exactly how I feel as well. I always tip, but I'd like to think of it as a bonus for how well the service was to my dining experience. I also don't like that tips are shared. The one performing his/her job better should receive more tips.

yeah exactly. Though i still think the best thing is get rid of it. Other than a special bonus here Nd their maybe? But employees should absolutely not have to show up to work thinking. I need to make $85 in tips tonight or i dont have enough to pay my electric bill…

they might provide stellar service and still not make a dime in tips depending on the customers.

im betting if researched tipping was created by owners. Not staff. Whether it be by not paying enough and patrons feeling bad, or owners consciously saying advertising.. make 5-20 an hour over your wage!!! And selling it as a good thing.
Like everything else skills should dictate. No people service skills? Stuck at dennys at a lower wage.
Got skills? get paid more by working for so high end restaurant.
No different than our mfg. economy, etc.

 

[donkiez]

I feel like many here would enjoy this subreddit

https://www.reddit.com/r/antiwork?utm_medium=android_app&utm_source=share

 

[Hoopguru]

Exactly how I feel as well. I always tip, but I'd like to think of it as a bonus for how well the service was to my dining experience. I also don't like that tips are shared. The one performing his/her job better should receive more tips.

When I was 15 I was a bus boy at the Anchorage restaurant in Sellwood and the waitress's would share their tips to a degree wit the busboy that waited the table for set, clean and water and coffee. Some of the waitress's were very generous and some tight bitches.

 

[Strenuus]

Don't you get to see the compensation, including tip, for the order before you accept it as a doordash driver?

You can see the price but not the tip. Tip is never shown until after, probably because if you could see a $0 tip you wouldn't accept unless it's a big money thing and compensates for the customers lack of caring for your time and gas.