So interesting how people's views differ..... Have never had any problems with CenturyLink to be honest until this. Finally came out Saturday. We landed from San Antonio at 3am....in bed by 4am and they were knocking on the door at 8am. Was told the $100 charge would be if it was the modem in which I guess I own. They checked everything and he said he'd fix it and not tell them it was my equipment. Very cool of him. Got a brand new modem and router and another one to plug in upstairs. Internet is WAY faster! SONOS speakers connect 10x faster. Wondering if when he asked what I did and told him I'd hook him up with some Blazers tickets might have helped?