Delta is finally getting around to compensating me for our debacle of trip to Italy in May. To recap they delayed our flight to Paris, which made us miss a connection and caused us to miss an entire day at our destination and then the lost our luggage for 4 days, when get finally got the luggage mine was broke. On the way home they changed planes at the last second, which meant they had 1/2 as much premium seats available, so we were downgraded to standard coach for an 11 hour flight at premium pricing. I did get a partial refund on the ticket but I had to ask for it. We chose premium seats for a reason though, my father is old and has mobility issues and we are both pretty tall, so to be downgraded for that leg was pretty tough to deal with.... we really needed that space, it took days for my dad to recover. Anyway looks like Delta is finally getting around to their backlog of complaints because I got some emails this last week and so far have $750 (each) in various flight credits now. I saved receipts for clothes I bought in the first 4 days so, Ill have another $200 or so coming to me. Moral of the story is to always file a complaint when you have issues, be mindful of how you word things because they have limits and some discretion on how much you get. Also, always save recipts when the lose your baggage, you get reimbursed and they count on people not knowing that, its a great time to go shopping.
