Thanks, I'll shoot him an email. I've had good luck communicating with mine as well...
I've got nothing but great things to say about my ticket rep. He invited me to a suite for a game and provided food and beer (I sold my regular seats), he offered to let me do the T-Shirt exchange at player introductions, and he arranged for my 11-year old to be "honorary captain," where she got to walk around on the court and meet all the players during warmups. He is totally responsive to my calls and emails - and he calls me just to check in.
Those guys do a great job coddling the STHs. (Of course I haven't heard from him once I renewed . . .)

